At Scrubby Scrubs we respect customers’ privacy and we adhere to the National Privacy Act, for additional information please visit www.oaic.gov.au This is our commitment to you. This Privacy Policy explains how Scrubby Scrubs collects, uses, discloses, and safeguards the personal information of users who access or use our website, or products. This Privacy Policy is designed to comply with the privacy laws and regulations applicable in New South Wales, Australia.

We may collect personal information from you when you voluntarily provide it or use this website. The types of personal information we collect may include, but are not limited to:

• Name, address, and contact information (e.g., email address, phone number).
• Payment information (e.g., credit card details, billing address).
• Usernames and passwords.
• Purchase history.
• Information provided through customer support or communication channels.
• Information obtained through the use of cookies and similar technologies (please refer to our Cookie Policy for more details).

We may use the personal information we collect for the following purposes:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and providing our services.
• Legal Compliance: We may disclose your personal information to comply with applicable laws,regulations, legal processes, or enforceable governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
• Consent: We may share your personal information with third parties if we have obtained your consentto do so.

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You have certain rights and choices regarding your personal information. These may include the right to access, correct, or delete your personal information and the right to withdraw your consent for certain processing activities. Please contact us using the information provided below to exercise your rights and make related requests.

Our services may contain links to third-party websites or services that we do not own or control. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website, and the revised version will be effective as of the date indicated in the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices.

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They may store certain information about your browsing activities and preferences. In addition to cookies, we may also use other similar technologies, such as web beacons, pixels, and tags, to collect information and enhance our experience on our website.

We use different types of cookies for various purposes, including but not limited to:

Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features. They are essential for providing the products/services you requested.

Analytical/Performance Cookies: These cookies help us understand how you interact with our website by collecting information such as pages visited, time spent on each page, and any error messages encountered. This information helps us improve the performance and functionality of our website. Functionality Cookies: These cookies allow our website to remember choices you have made (such as your username, language preferences, or region) and provide enhanced, personalised features. They may also be used to provide you with certain functionalities you have requested, such as saving items in your shopping cart. Advertising/Targeting Cookies: These cookies are used to deliver advertisements and marketing messages that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

We may allow third-party service providers, such as analytics and advertising partners, to use cookies and similar technologies on our website. These third parties may collect information about your online activities over time and across different websites for various purposes, including analytics, advertising, and personalisation. Please note that we do not have control over the cookies and technologies used by these third parties, and their use is subject to their privacy policies.

Most web browsers are set to accept cookies by default. However, you can usually modify your browser settings to decline cookies or prompt you before accepting cookies. Please note that if you choose to disable or reject cookies, some features of our website may not function properly.

By using our website and accepting our Terms and Conditions, you consent to the use of cookies and related technologies as described in this section.

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Cookie Policy on our website, and the revised version will be effective as of the date indicated in the updated Cookie Policy.

We want our customers to be completely satisfied with their purchases. If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the order. We may request photographic evidence to assess the issue.

If a refund is approved, we will issue a refund to the original payment method used for the purchase. The refund will include the cost of the item(s) and any applicable taxes. Shipping charges are non-refundable unless the return is due to our error.

In cases where a return or exchange is necessary due to our error or a defective item, we will provide a prepaid shipping label. In other cases, customers are responsible for the cost of return shipping.

Returned items must be in their original, unopened, and unused condition. Any used or damaged items may not be eligible for a refund.

Once we receive the returned items, we will inspect them and process the refund within 14 days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

For hygiene reasons, we cannot accept returns or issue refunds for bath bombs, shower gel, or body butter that have been opened or used unless they are defective.

Customers can browse and select products from the online store. Once an order is placed and payment is confirmed, we will process and ship the items.

We strive to maintain accurate stock levels on the Scrubby Scrubs website. However, in the rare event that an ordered item is out of stock, we will promptly notify the customer and offer a suitable alternative or a refund.

All prices displayed on our website are in the local currency and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.

We will ship the ordered products to the address provided by the customer during the checkout process. Shipping costs and estimated delivery times will be communicated. Customers are responsible for providing accurate and complete shipping information.

We accept various payment methods, which will be outlined on our website. All payments must be made in full before we process and ship the order.

When a customer provides a compliment or positive feedback, acknowledge their message promptly and express gratitude for their kind words. Let them know that their feedback is valuable and appreciated.

Seek permission from the customer to use their compliment as a testimonial on Scrubby Scrub's website, social media platforms, and marketing materials.

Use the compliment as an opportunity to gather more information about what specifically delighted the customer. Ask if they are willing to provide more detailed feedback or participate in surveys to help you understand and replicate positive experiences.

Make it easy for customers to submit complaints by providing clear and accessible channels, via email, phone, live chat, or a dedicated complaints form on my website. Ensure timely responses.

Respond to complaints promptly and acknowledge the customer's concerns. I will voice that their feedback is important, and I am actively working on addressing their issue.

Thoroughly investigate the complaint, gathering all necessary information and details.

I will work towards resolving the customer's complaint efficiently and effectively. Communicate the proposed resolution to the customer, outlining the steps I will take to address their concerns, including a timeframe for response.

Treat all complaints as learning opportunities. Analyse the underlying causes of the complaint and identify any patterns or recurring issues. Implement necessary changes in my operations, products, and customer service to prevent similar complaints in the future.