Refund policy

1. Returns

We want our customers to be completely satisfied with their purchases. If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the order. We may request photographic evidence to assess the issue.

2. Refunds

If a refund is approved, we will issue a refund to the original payment method used for the purchase. The refund will include the cost of the item(s) and any applicable taxes. Shipping charges are non- refundable unless the return is due to our error.

3. Return Shipping

In cases where a return or exchange is necessary due to our error or a defective item, we will provide a prepaid shipping label. In other cases, customers are responsible for the cost of return shipping.

4. Condition of Returned Items

Returned items must be in their original, unopened, and unused condition. Any used or damaged items may not be eligible for a refund.

5. Processing Time

Once we receive the returned items, we will inspect them and process the refund within 14 days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6. Non-Refundable Items

For hygiene reasons, we cannot accept returns or issue refunds for bath bombs, shower gel, or body butter that have been opened or used unless they are defective.